Trouble Shooter
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Tuning In - Troubleshooter

Clicking on the "Click to Listen" link at our main page will take you to the Loudcity page where you can click on the icon for your listening program and start listening to Your Radio. If you fail to receive the broadcast by clicking on the link, this is probably due to settings in your computer. Each computer is set up differently. Please refer to the chart below to help to solve your unique case.

WINAMP TROUBLESHOOTER

While other applications seem to work fine, we rank Winamp highest. There are many versions of Winamp available for download on the Internet. The latest versions of Winamp are popular because there are is a large supply of Skinz available for them. You can download Winamp from the winamp.com website. Also available (below) is a link to download the mp3PRO Winamp plugin. But first...

If you prefer to manually enter our broadcast address directly into Winamp...

1. Open Winamp
2. Single right-click in any blank area on the Winamp interface.
3. Choose "Play", then choose "Location..."
4. In the "Open Location" box that opens, type in:
       
 http://community.loudcity.com/player/your-radio/asx.asx?1181483759&max_bitrate=56 (for the 24-bit stream, Dial-up Connections)
       
 http://community.loudcity.com/player/your-radio/asx.asx?1181381002&max_bitrate=1000 (for the 64-bit stream, DSL/Cable Connections)

Once you have established your connection to our broadcast, you can use Winamp's easy-to-use Bookmark feature. This will make future tune-ins simple and speedy.

1. Open Winamp
2. Single right-click in any blank area on the Winamp interface.
3. Choose "Bookmarks", then choose"Add current to bookmark".
4. Your Radio is now bookmarked in Winamp.

Depending on which version of Winamp you are using, it's likely your new bookmark is named after the song that was playing when you created the bookmark. This is simple to fix...

1. Again, single right-click in any blank area on the Winamp interface.
2. Choose "Bookmarks" then choose "Edit Bookmarks..."
3. On the right side of the popup box, single left-click (highlight) the name of the new Bookmark.
4. Click the "Edit" button.
5. In the "Title" field, change the name to Your Radio.
6. Click "Okay" to accept the change.
7. Click "Close" on the Edit Bookmarks popup to close it.

The next time you want to tune into Your Radio, you only need to start Winamp. If you last used Winamp to listen to Your Radio, you only need to click on Winamp's "Play" button and the live Your Radio broadcast will buffer and play automatically. If you last used Winamp for any other purpose than listening to Your Radio, you simply need to...

1. Single right-click on the Winamp interface.
2. Choose "Bookmarks" then choose the Your Radio bookmark.

The chief benefit to bookmarking Your Radio into Winamp is not having to go to our website to click the "... Connection" button(s) or to visit a Palace™, Manor™ or other website to connect. You can now listen immediately whether sitting at home or at work.


/listen.pls

Sometimes, the failure of the website's "... Connection" links is because of a tiny piece of code. If you prefer not to use the trouble shooter tips above (Bookmarking), and you prefer to connect from our website only, you may need to change a setting in your PC to make those links work.

Our links include the suffix /listen.pls on them. The problem is that some PCs are set up to recognize that .pls file type and some are not. Here's how to get your PC to recognize the .pls file type and how to get it to open Winamp and tune in to our broadcasts...

1. In Windows, open My Computer
2. In My Computer, click "Tools" at the top then choose "Folder Options..."
3. Click the "File Types" tab at the top

This new popup is a list of all the file types your unique computer is set up to recognize.

4. Browse down the list and look for a file type named PLS

If PLS does not appear in the list of known file types (the list is in alphabetical order), follow step 5 below. If PLS does appear in your list, skip to step 6

5. Create a new file type by clicking the "New" button beneath the list.
5a. In the new File Extension popup, type PLS as the new "File Extension" then click OK

6. Highlight the PLS file type in your list
7. Click the "Change" button below
8. A new "Open With" box appears on your screen. Look through the list of applications that are in your list. If Winamp is listed in the "Recommended Programs" list, click that once to highlight it, then click the OK button to accept that setting.

Congratulations. You have successfully created the PLS file type on your PC, and the Connection buttons on our web page should automatically open Winamp and play our broadcast.

If other troubleshooting issues exist for Windows Media Player, and they are not addressed here, please let us know and we will add solutions in this space. If you wish to author the troubleshooter, we will happily give you credit on this page for your help.


MP3PRO Plugin for Winamp

As mentioned above, while there are far more advanced versions of Winamp available today, we recommend version 2.91 for many reasons (although later versions work just fine). This plugin is designed to enhance the overall quality of the broadcast reception if you choose Winamp to tune in to Your Radio.

While this plugin enhances the sound quality for those on broadband (96 bit stream) by adding the extra dimension of mp3PRO, its greatest contribution is how it changes your dialup (24 bit stream) reception to a deeper and enriched quality of stereo reception, while adding no additional strain to your dialup connection.

Please note: due to changes in the Winamp 3.0 interface the mp3PPRO plugin does not work with Winamp 3.0.

1. Download the mp3PRO Plugin for Winamp
2. Save this plugin to your Desktop
3. Close Winamp (if it's open)
4. On your Desktop, double-click the mp3PROAudioDecoder.exe file (icon should appear as below)
    
5. Now, you have to tell Winamp 2.91 to use this encoder (you only need to do this once)
6. Open Winamp
7. On your keyboard, hold down the Control key while pressing P (Ctrl+P) to open Winamp's Preferences dialogue.
8. On the left side, find and select the "Input" line, beneath the Plug-ins section.
9. Several Plugins may appear on the right panel of the Winamp Preferences box.

10. Double-left-click the Plugin marked as shown above, then click the "Configure" button.

11. Make sure all checkmarks are checked on the "General" tab. Do not use the info in the "Streaming" tab unless you tune in from behind a firewall or network, such as with some workplaces.
12. Now tune in and enjoy the enhanced sounds in Winamp!!!

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WINDOWS MEDIA PLAYER TROUBLESHOOTER

There are many versions of Windows Media Player out there. Some people upgrade this application all the time. Some never or rarely do. There is certainly nothing wrong with accepting the "if it ain't broke, don't fix it" attitude and using an older version. However, this author has the latest version of Windows Media Player -- version 9.00.00.2980 so I can only write about that.

To listen to the Your Radio broadcast using Windows Media Player...

1. Open Windows Media Player
2. Click "File" then choose "Open URL..."
3. In the Open URL popup window,
            type
http://community.loudcity.com/player/your-radio/asx.asx?1181483759&max_bitrate=56
(for Dial-up Connections)
            type
http://community.loudcity.com/player/your-radio/asx.asx?1181483759&max_bitrate=1000
(for DSL/Cable Connections)
4. Click "Okay" to accept your settings
5. With Windows Media Player, it is not necessary to add the /listen.pls extension

If other troubleshooting issues exist for Windows Media Player, and they are not addressed here, please let us know and we will add solutions in this space. If you wish to author the troubleshooter, we will happily give you credit on this page for your help.

To be added (work in progress): Trouble-shooters for Real Player and others.

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